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Worst customer service ever! I am a college student. I need a laptop for school. I ordered a Macbook Pro (2009) from Duckfish Electronics for 699.99 (as advertised). Shipping was fast, and it was sent out the next day. I noticed the address was from Florida, and thought it was a little sketchy at first. (They are a Washington based "company"). So I emailed sales, which happened to be only one person named Victor. He told me it was from a warehouse they had in Florida. So I was like, okay. When I got it, it had been sent from a random person (probably third party) from an apartment complex in Florida. I opened it, and the macbook pro had MULTIPLE scratches, oil stain marks, and a dent on the faceplate even though on the website they advertise as "Grade 10/10 A condition" and their products go through "rigorous inspection" before being sold. I emailed all the problems I had with it on the FIRST day I got the macbook for a refund or anything else I could do. I did not get a reply till I sent it again 3 days later. Victor told me in order to get a refund I would have to pay a 20% restocking fee, or have it exchanged. I opted to get it exchanged. After checking that the macbook had no additional damage, I noticed something strange. I HAD COMPLETELY RECEIVED THE WRONG MACBOOK. The one I had ordered was a 2.53 Ghz, 4g memory, 250gHD macbook pro. I had received a 2.26 Ghz, 2g memory, 160gHD macbook pro. So I had to PAY out of my own pocket to ship the WRONG macbook back to them. I needed the macbook pro for my chem lab class, and I had already wasted time and effort without a laptop trying to buy from this "company" and more importantly, do my schoolwork. So when I talked to Victor about this problem, he told me they would gladly resolve the problem and send out the correct mac that following week. I was finally satisfied so I sent out my macbook pro in USPS Express Mail, that cost me around 60$ because I needed the laptop in a hurry to do my schoolwork. What I didn't know however, is when my macbook pro was returned, they THEN notified me that my "unit" was sold out and they refunded back my money. Spending 60$ on shipping is a lot. I spent that much because I was told I they were going to ship out my replacement the next day they got it. I was under the impression that they had on it in stock. On top of that, to pay shipping to RETURN a macbook pro they incorrectly sent out in the first place. I shouldn't even have to pay for shipping if it is the wrong product. It wasn't at all my fault they sent me a messed up/completely wrong macbook. So I called them to complain and try and be refunded for shipping my unit back. Victor told me that he had "never seen the company give a full refund back" and kept making excuses to why I wouldn't be refunded, not one cent, or even half. That (I should be happy that they even give me a refund, they "waived the restocking fee") etc. First, why wouldn't I get a full refund for a messed up macbookpro? It wasn't even what I ORDERED. Second, uhh why would you charge me for a restocking fee when you shipped out the wrong product? So that is when I asked to talk to a supervisor and/or somebody in a higher position then him. He replied, "he is only in sales and he has no one else for me to talk too". Which is completely aggravating. If you're "hired" by a company, you obviously should have a type of communication method to contact the business owner, anybody in a higher position then him, etc. It was a sketchy website, and the only person I "talked to" was Victor. I am insinuating that this is a single man run "company" and they deal with selling their own/re-selling third party used items. I will never do this again! I spent so much time and money to buy from this company. I would rather just spend a couple more 100$'s to KNOW I am getting a good deal and they will deliver what they say they will.

Do not risk buying from duckfishelectronics.com!

If that doesn't change your mind, look at these pictures. (These are there Grade A 10/10 Laptops they get from "buyouts")

http://tinypic.com/r/2m6pkl5/6

http://tinypic.com/r/2ajop3k/6

http://tinypic.com/r/inzosg/6

Monetary Loss: $60.

Location: Chantilly, Virginia

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Guest

Thanks for the info...Really appreciate it.

Guest

Victor is a scam artist he screwed me over big time

Guest

Yes, that company has great products at cheaper rates :zzz

Guest

Duckfish are too good ... I purchased one mac book and one Samsung S3, they delivered me in very good packing as well as condition were same as mentioned in their website.

I really recommend Duckfish electronics

Guest

If you needed this Macbook immediately for your school work?Why did you not just go out and Purchase the Macbook from a store since you had the fund's to do so?Everything that glitters is not gold.So now you have learned a valuable lesson right.

Guest

My name is Alexander from Germany

on Linked in I receive offer from Duckfish electronic for smart phones and MacBooks Mr. Vala Tayebi or Victor ask me to communicate per e-mail.

After I call the number on the web site nobody answer the call

Than I send massage from my company mail and receive this answer

no inspections

references upon request,

please call me now I have 5 minutes!

just look at our inventory and let me know what you need and I will send invoice and425 736 ****, we are very hammered with calls today

just look at our inventory and let me know what you need and I will send invoice and wire info

Thank you,

After I call for personal conversation and ask how can I order and inspect the goods Mr Tayebi or (VICTOR) told me that they are hammered with phone calls

and they do not meet with customers

They only send pro forma invoice and I have to wait for my goods

Mr. Tayebi told me on the phone that they have customers who sending 150,000 USD just like this

without personal meeting and inspection of the goods before buying

I told him that we have also goods here in Germany and our customers are more than welcome to see and inspect the goods before we take some money

Mr. Tayebi (the owner of Duckfish electronic) told me that they have a lot of customer and I don't want to order before I see the goods I am not good customer for Duckfish electronic

I dint tell him that only crooks and scammers do business this way but he understood what I mean

Everybody want to buy and resell with profit but please be careful

If somebody don't want to show his goods thats mean he have nothing or he try to resale the goods from another person or company

Alexander

Guest
reply icon Replying to comment of Guest-742866

ALEXANDER SHOW ME S3 i9300 with native radio USED C/D GRADE I NEED to buy 10 LOCKED

THX

EMANU.S@***.IT

ITALY

Guest

I work for an electronics company and this guy basically bought an item from us to forward it to another customer from our warehouse (we had no idea that the item was in fact going to someone other than him). That customer called me because he received the item in question with our shipping box and label on it.

We rated the item a 'C' or 5 out of 10; this guy's website claims the item is 10/10 from his warehouse. COMPLETE LIAR and a SCAM ARTIST!!

Anyway he then promises to include a car charger, wall charger, and headphones with the item, which is why the customer called us very upset. DO NOT ORDER THROUGH THIS CREEP~!!

Guest
reply icon Replying to comment of Guest-708711

I agree! I actually bought from him and he dropshipped it from one of my sources which sells grade C and duckfish claimed 10/10 ..

surprised when I received the box from my usual source! I emailed my source and was upset at the operation Duckfish is running.. Paypal helped me and My source did not refund DuckFish .. serves them right.

Fast forward ...

now he created a fake review on my site bigapplezone on pissedoffconsumer.. what a dirty little company..

Guest

I had a great experience.Not sure all the fuss.

Guest

I agree. He is really scammer and lier.

He promised send a working cellphones but send not working and very very bad conditions.

He have no nothing in stock. Do not risk buying nothing from him

Guest

Should have seen these reviews before I purchased.. this guy is a total scam.

He does not have anything in stock, he buys from someone else in bad condition and non working and advertises them as 10/10 never buy things like iphone 5's, Laptops or any other electronics from here!

save you a hassle on Paypal disputes.. :zzz

Guest

Happened to me too! dont risk it! you will be losing your money!!

Guest

I purchased 4 iPhones 5. But recived 3 iPhone 5 and 1 iPhone 4s.

I loose 158 usd. Also he is promised ship it on Monday but real ship on Wednesday.

I suppose that he have no goods on real stock. Do not risk to buy from him

Guest

This be som bowwwwlshit, I get all my fishing supplies from Duckfish. Neve been let down ON DA REEL

Rick Wak

I purchased 3 macbook laptops from Duckfish and plan on buying more for the kids for Christmas, all laptops came professionally package and turnkey out of the box. It seems that Duckfish computers come from corporate offices so they are previously owned by business people, this allows them to be in better condition that other used technology websites.

Thanks Duckfish, can't wait to get some more macbook's!

Guest

Had a similar problem. 2 laptops later they all arrived disgustingly dirty with cracks throughout the laptop.

Lesson learned. NEVER BUY FROM THIS COMPANY!!!!!

Stick with something local. At least you won't have to pay to return the laptops.

This company is a rip off. No way a 10/10 grade.

Donna Zkx

"Duckfish processes 100's of offers/day and very rarely, an item will be out of stock when ordered and a smaller seller is used, this seller must use signature confirmation and follow by eBay guidelines, if not it can cause problems for Duckfish as their customer can say the package was not recieved for up to 180 days with their credit card company."

Guest

Duckfish Electronics has served me and my company well on many occasions!

I saw a negative review stating Duckfish uses eBay private sellers frequently. Every item I have received from Duckfish has came from a large company or directly from Duckfish, I do know that Duckfish Electronics is very well connected with many of the largest tech companies as well as buying groups in the country. This makes it so that the prices at Duckfish are PHENOMENAL.

john d Fln

Be careful, be very, very careful.... Near as I can tell this operation is one guy who:

1) takes an order for an item, suppose a macbook from a guy named John

2) goes to ebay and finds someone selling a macbook, say a guy named Bill

3) buys the ebay item from Bill and has him send it directly to John under false pretense ("don't include any invoice as it's a present").

4) If the ebay seller wasn't careful to handle the shipping properly duckfish a.k.a. somebody calling themselves Viktor files a dispute and demands a refund using the well known "signature confirmation" scam on ebay.

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