1.7
Details
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website
0 comments

If you're looking for damaged, defective, reported stolen, fraud reported, blacklisted, financed, etc...and a fake attempt for quality cell phones, then this is the place for you.At first we thought...hey we can get a lot of product from these guys at descent prices.

Well, we soon learned once they hook you into the credit loophole, you can never return. After a year of working with them, we worked up a $50,000 credit with them. $50,000!!! Who in their right mind thinks it's ok for a business to work up $50,000 of credit from one customer?

I know who.... Seriously....when we order 100 devices and 40 are defective or have some sort of blacklist issue, there is a problem in your organization. Especially when we order "B" quality devices. The labor involved in the testing is an additional cost they do not care about.

Did I mention you, the customer, have to pay return shipping on the garbage they send you? Oh and the fact that if they send you the wrong item, you are responsible for the return shipping on that as well? How is this an acceptable business practice? To send back an item, you must take 2-3 photos of each item, put into power point or pdf, fill out rma sheet, send original invoice, etc....hurdle after hurdle after hurdle!

EVEN IF IT'S NOT SOMETHING YOU ORDERED! Now how much time do you think it takes to log, take pictures, upload, sort and filter, compress, type out 2-3 the forms w/imei, model #, inv #, issue, etc, etc, etc...on 40+ devices? ***, on any devices you have to return? Talk about more labor wasted by this joke of a business.

Also, beware as they will drop ship you orders from multiple sources. You will not receive all of the product you order at the same time. You will have to email constantly to figure out why items are missing, where the other pieces are, and the tracking number for each package. There have been times when we have waited over 2 weeks to receive a full order!

2 weeks! Then come to find out that they just credited your account because they did not have the item you ordered. They won't tell you anything about it either. They'll just say "oh yea, we credited the account because we ran out of stock".

Well why didn't you tell me that was the issue instead of keeping me in limbo?! Happened multiple times. Finally, after a year, we worked off our credits, took a hit on the last item, but washed our hands of this filth.

So to break it down....STAY AWAY AND FIND ANOTHER SOURCE FOR PRODUCT!Save yourself the time, effort, and headache!

Review about: Duckfish Electronics Shipping Service.

Reason of review: ALL OF THE ABOVE!!!.

Preferred solution: Better business practices. Deliver on time, deliver better quality, deliver what is actually ordered, and make the customer feel like you actually want their business. .

I liked: Selection.

I didn't like: Blacklisted, Return policy, Shipping, Quality.

Had an Experience with Duckfish Electronics?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

Lg Electronics - LG washer WT5070CW Lg Electronics "...I looked to see if there were any recalls on the product but what I found was a lot of disgruntled LG owners with the exact same complaint..." Read more Ge Appliances - GE Monagram Refer bad parts WR55X10490 Ge Appliances "Copy of E-mail I sent GE:I spent thousands of $$$ on putting all monogram appliances into my re-modeled home, purchased from Spencer’s in Phoenix AZ.The Refrigerator (ZISS480DRISS) broke…of course following..." Read more Never Purchase a Carrier Product Carrier "5 year old unit and still under warranty. ISSUE #1: On June 20, 2017 the blower motor on my 48ES-A420903-GP HVAC/Gas Pak stopped working. It was after 4:00pm and the..." Read more Ge Appliances - GE Front Load Washer Drum Support Spider Broken Ge Appliances "We have the expensive GE front load clothes washer WCVH6260 series purchased in November of 2006. It has been annoying from a very young age, smelling like mold and..." Read more FEMA - What tha..... TALK ABOUT GETTING IT. FEMA "I WAS RAN OVER BY A RENTA CENTER TRUCK 12 27 2016 after three monthes of phyisical theraphy two spine surgeries i learned to walk again well i took a..." Read more Kenneth Cole - WALLET DEFECTED ,WITHOUT USING IT WAS TORN Kenneth Cole "WORST PRODUCTS....INFACT SPURIOUS MATERIAL USED..... NO COMPARISON WITH MK OR WITH COACH...KENNETHCOLE REACTION ....A BIG NO TO KENNETHCOLE REACTION... THE COMPANY HAS NO ANSWER.....THEY SAY GET IT REPAIR FROM A..." Read more Israel B Garcia Jr Law Firm - ISRAEL B GARCIA JR IS A THIEF Israel B Garcia Jr Law Firm "Uriel Manzano 3 months ago(Translated by Google) The lawyer worst of all lawyers. It is not present in court and tells you lies. And when you go to complainq he..." Read more Forest River - 40,000 miles few problems Microlite 21 ft frbs Forest River "Bolt that runs the slide in and out breaks often repairs at factory were very very good. Had repairs done while taking a plant tour. Not all divisions are the..." Read more